Cory Shirk: 268 Jose Teixeira Mastering Your Customer Experience Strategy

Jose Teixeira is the Head of Customer Experience at SC Fitness in Portugal.

Jose was a professional athlete in beach volleyball and studied a degree in Sports and Physical Education, before joining Solinca in 2004.

He worked as a sales consultant, club manager, area manager, operations director and now head of customer experience for the group, overseeing the Fitness Project, innovation and data.

Jose is an amazing expert in the area of customer experience and incredibly passionate about sharing his knowledge to help others, if you are heading to IHRSA 2020, then go along to his session called – Creating Loyal Customers.

Your Podcast Snapshot:

The future of customer experience in the fitness industry
How Jose has created their customer service team
Joes explains their customer lifecycle 0-500

Episode Timeline

00:09 Your Fitness Business Podcast Snapshot
00:31 Thank you to our podcast partner MYZONE
00:57 What’s coming up on this week show
02:21 Message from our podcast partner MYZONE
02:33 You can win a pair of BOSE Alto Frames Click here for details
03:21 Welcome to Jose Teixeira
04:36 The future of customer experience in the fitness industry
07:39 How Jose has created their customer service team
10:22 An area that SC Fitness has changed as a result of better understanding customer data
18:17 Joes explains their customer lifecycle 0-500
27:39 Message from our friends at MX Metrics
25:57 Fitbizpiration: 3 tips on how to develop a customer experience strategy in your fitness business
31:57 Message from our podcast partner Tribe Team Training
32:29 Precor Quick Fire Five…..Mystery! Subscribe Now Click here for details
33:09 REWIND Feature Show: 171 Ignite the Customer Experience in your fitness business
33:54 Join us at the #FBPFamily Meet Up
Join the Active Management Community today!